--- title: Help Center description: Resolve common issues with your account, publications, viewer, or integrations. Follow step‑by‑step guidance to get things working again. --- [Skip to content](https://help.joomag.com/migration/knowledge/troubleshooting#main-content) English Show submenu for translations [![joomag logo blue-3.png\]](https://help.joomag.com/hs-fs/hubfs/joomag%20logo%20blue-3.png?height=29&name=joomag%20logo%20blue-3.png)](https://joomag.com) - [Joomag Blog](https://help.joomag.com/blog) Open main navigation Close main navigation - [Joomag Blog](https://help.joomag.com/blog) - English Show submenu for translations - [Contact us](mailto:support@joomag.com) [Contact us](mailto:support@joomag.com) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.joomag.com/migration/knowledge) 2. [Troubleshooting](https://help.joomag.com/migration/knowledge/troubleshooting) - [Email Marketing](https://help.joomag.com/migration/knowledge/email-marketing#main-content) - [Email Templates Basics](https://help.joomag.com/migration/knowledge/email-marketing#email-templates-basics) - [Standard Email Template Editor](https://help.joomag.com/migration/knowledge/email-marketing#standard-email-template-editor) - [Campaign Basics](https://help.joomag.com/migration/knowledge/email-marketing#campaign-basics) - [Publications](https://help.joomag.com/migration/knowledge/publications) - [Distribute](https://help.joomag.com/migration/knowledge/distribute#main-content) - [Private Sharing](https://help.joomag.com/migration/knowledge/distribute#private-sharing) - [Embed a Collection](https://help.joomag.com/migration/knowledge/distribute#embed-a-collection) - [URL Customization](https://help.joomag.com/migration/knowledge/distribute#url-customization) - [Embed a Specific Publication](https://help.joomag.com/migration/knowledge/distribute#embed-a-specific-publication) - [AI Tools](https://help.joomag.com/migration/knowledge/distribute#ai-tools) - [Collections](https://help.joomag.com/migration/knowledge/collections) - [For the Readers](https://help.joomag.com/migration/knowledge/for-the-readers#main-content) - [Managing Reader Account Data](https://help.joomag.com/migration/knowledge/for-the-readers#managing-reader-account-data) - [Publication Viewer](https://help.joomag.com/migration/knowledge/for-the-readers#publication-viewer) - [Android Joomag App](https://help.joomag.com/migration/knowledge/for-the-readers#android-joomag-app) - [iOS Joomag App](https://help.joomag.com/migration/knowledge/for-the-readers#ios-joomag-app) - [Mobile HTML5 Viewer](https://help.joomag.com/migration/knowledge/for-the-readers#mobile-html5-viewer) - [For Branded Mobile Applications Development](https://help.joomag.com/migration/knowledge/for-branded-mobile-applications-development#main-content) - [Android Branded Application](https://help.joomag.com/migration/knowledge/for-branded-mobile-applications-development#android-branded-application) - [iOS Branded Application](https://help.joomag.com/migration/knowledge/for-branded-mobile-applications-development#ios-branded-application) - [Viewer Customization](https://help.joomag.com/migration/knowledge/viewer-customization) - [Measure](https://help.joomag.com/migration/knowledge/measure#main-content) - [Analytics](https://help.joomag.com/migration/knowledge/measure#analytics) - [The Creative Studio](https://help.joomag.com/migration/knowledge/the-creative-studio#main-content) - [Images](https://help.joomag.com/migration/knowledge/the-creative-studio#images) - [Links](https://help.joomag.com/migration/knowledge/the-creative-studio#links) - [Crater Editor Basics](https://help.joomag.com/migration/knowledge/the-creative-studio#crater-editor-basics) - [Texts](https://help.joomag.com/migration/knowledge/the-creative-studio#texts) - [Lines and Shapes](https://help.joomag.com/migration/knowledge/the-creative-studio#lines-and-shapes) - [Slideshows](https://help.joomag.com/migration/knowledge/the-creative-studio#slideshows) - [Popups](https://help.joomag.com/migration/knowledge/the-creative-studio#popups) - [Library](https://help.joomag.com/migration/knowledge/the-creative-studio#library) - [Videos](https://help.joomag.com/migration/knowledge/the-creative-studio#videos) - [Forms](https://help.joomag.com/migration/knowledge/forms) - [Create](https://help.joomag.com/migration/knowledge/create) - [Engage](https://help.joomag.com/migration/knowledge/engage) - [FAQ](https://help.joomag.com/migration/knowledge/faq) - [CRM](https://help.joomag.com/migration/knowledge/crm#main-content) - [Filters](https://help.joomag.com/migration/knowledge/crm#filters) - [Contacts](https://help.joomag.com/migration/knowledge/crm#contacts) - [Lists](https://help.joomag.com/migration/knowledge/crm#lists) - [Managing Account Data](https://help.joomag.com/migration/knowledge/managing-account-data#main-content) - [Users](https://help.joomag.com/migration/knowledge/managing-account-data#users) - [Payments](https://help.joomag.com/migration/knowledge/managing-account-data#payments) - [Billing](https://help.joomag.com/migration/knowledge/managing-account-data#billing) - [Account Settings](https://help.joomag.com/migration/knowledge/managing-account-data#account-settings) - [Integrations](https://help.joomag.com/migration/knowledge/managing-account-data#integrations) - [User Settings](https://help.joomag.com/migration/knowledge/managing-account-data#user-settings) - [Troubleshooting](https://help.joomag.com/migration/knowledge/troubleshooting) - [Edu accounts](https://help.joomag.com/migration/knowledge/edu-accounts) - [Integrations](https://help.joomag.com/migration/knowledge/integrations#main-content) - [SSO](https://help.joomag.com/migration/knowledge/integrations#sso) # Troubleshooting Resolve common issues with your account, publications, viewer, or integrations. Follow step‑by‑step guidance to get things working again. - [How to hard refresh your browser](https://help.joomag.com/migration/knowledge/how-to-hard-refresh-your-browser) - [Why do some publications created from PDF files display fractional white lines?](https://help.joomag.com/migration/knowledge/why-do-some-publications-created-from-pdf-files-display-fractional-white-lines) - [Fixing the Editing vs Preview modes discrepancy](https://help.joomag.com/migration/knowledge/fixing-the-editing-vs-preview-modes-discrepancy) - [What to do if your email campaign is not being sent](https://help.joomag.com/migration/knowledge/what-to-do-if-your-email-campaign-is-not-being-sent) - [How to generate a HAR file for troubleshooting](https://help.joomag.com/migration/knowledge/how-to-generate-a-har-file-for-troubleshooting) - [Getting privacy access token for your Vimeo URL](https://help.joomag.com/migration/knowledge/getting-privacy-access-token-for-your-vimeo-url) - [How to open the browser Console](https://help.joomag.com/migration/knowledge/how-to-open-the-browser-console) See less ▼ Copyright © 2026, Joomag, Inc.