--- title: How to hard refresh your browser description: If you are experiencing any issue or inconvenience while using your Joomag account you might want to try clearing the cache and cookies from your browser as it is an important first step for troublesh --- [Skip to content](https://help.joomag.com/migration/knowledge/how-to-hard-refresh-your-browser#main-content) English Show submenu for translations [![joomag logo blue-3.png\]](https://help.joomag.com/hs-fs/hubfs/joomag%20logo%20blue-3.png?height=29&name=joomag%20logo%20blue-3.png)](https://joomag.com) - [Joomag Blog](https://help.joomag.com/blog) Open main navigation Close main navigation - [Joomag Blog](https://help.joomag.com/blog) - English Show submenu for translations - [Contact us](mailto:support@joomag.com) [Contact us](mailto:support@joomag.com) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.joomag.com/migration/knowledge?hsLang=en) 2. 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[Integrations](https://help.joomag.com/migration/knowledge/integrations?hsLang=en#main-content) - [SSO](https://help.joomag.com/migration/knowledge/integrations?hsLang=en#sso) # How to hard refresh your browser If you are experiencing any issue or inconvenience while using your Joomag account you might want to try clearing the cache and cookies from your browser as it is an important first step for troubleshooting. **Important**: To keep the important data in your browser, we recommend that you do a hard refresh instead of manually deleting the cache and cookies. That way you delete the cache **only from the webpage you are currently on** (that is Joomag). See the hotkeys for all browsers below: - **Google Chrome, Mozilla Firefox, Microsoft Edge for Windows**: press **Ctrl + F5** on your keyboard (if that doesn't work, press **Shift + F5** or **Ctrl + Shift + R**) - **Google Chrome** and **Mozilla Firefox** for **Mac:** press **Shift**⇧ **+ Cmd⌘ + R** - **Safari** for **Mac**: press **Cmd⌘ + Option**⌥ **+ E** to empty the cache then hold down the **Shift** key and click the **Reload** button in the toolbar. You can also try to hold down the **Cmd⌘ + Shift**⇧**,** then press **R** Copyright © 2026, Joomag, Inc.