--- title: Remove contacts from bounced description: Bounced emails affect the quality of your mailing list. Keeping your database clean is very important for successful email campaigns so make sure you understand why they have bounced, and take steps t --- [Skip to content](https://help.joomag.com/knowledge/remove-contacts-from-bounced#main-content) English Show submenu for translations [![joomag logo blue-3.png\]](https://help.joomag.com/hs-fs/hubfs/joomag%20logo%20blue-3.png?height=29&name=joomag%20logo%20blue-3.png)](https://joomag.com) - [Joomag Blog](https://help.joomag.com/blog) Open main navigation Close main navigation - [Joomag Blog](https://help.joomag.com/blog) - English Show submenu for translations - [Contact us](mailto:support@joomag.com) [Contact us](mailto:support@joomag.com) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.joomag.com/knowledge?hsLang=en) 2. [CRM](https://help.joomag.com/knowledge/crm?hsLang=en) 3. [Filters](https://help.joomag.com/knowledge/crm?hsLang=en#filters) # Remove contacts from bounced Bounced emails affect the quality of your mailing list. Keeping your database clean is very important for successful email campaigns so make sure you understand why they have bounced, and take steps to reduce the number of bounces. Surely, you need to avoid resending emails to bounced email addresses since this may jeopardize your sender reputation. However, the option **Remove from bounced** is useful if the email has bounced by mistake and you still want to be able to send them messages through campaigns. ❗️Removing the bounced email doesn't delete it from your CRM. Here's how to delete the bounced email both from bounced list and the CRM. To remove a bounced email follow these steps: **1.** From your dashboard click on the **CRM** icon on the left sidebar. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-7.comio403898610f5a4730f634c8c00d4dd792b1juS11hjGY9-5ohs-QkThHcBt2NQxyiJ7-e=download-1.png) **2.** From **Filters** go to the **bounced**. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-7.comio4038986149c8d1d387375c65e3721579b16RUs3umi6czvwSeHDVB6tLVrVy7oT-vT-e=download-1.png) **3.** **Click** on the contact you wish to remove. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-7.comio403898619e4b1e74892a3b3409912e55e1SWinuNf4EiQ7CfrqZTwujmyWFOpZQ-6e-e=download-1.gif) **4.** In the yellow box, tap the button **clicking here**. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-7.comio403898623ed8685fd1084eb0ab0b136e51RrKgq4_MryEtMLxNfXhH_uq-ObVJk4s5-e=download-1.png) **5.** Confirm that you do want to remove the contact from the bounced list. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-7.comio403898627ea48c1c3021ffa054d8b63131xS5IAJWa-Z7i3qLt7hzGpAp258qkzy-P-e=download-1.png) **6.** Done! You'll be redirected to the **Contact Details** page. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-7.comio4038986329a1837036c35c230f1dfd1641DNzYX5QDaqWC8Q9TRCWpHrSWoMzqsovM-e=download-1.png) - [Email Marketing](https://help.joomag.com/knowledge/email-marketing?hsLang=en#main-content) - [Email Templates Basics](https://help.joomag.com/knowledge/email-marketing?hsLang=en#email-templates-basics) - [Standard Email Template Editor](https://help.joomag.com/knowledge/email-marketing?hsLang=en#standard-email-template-editor) - [Campaign Basics](https://help.joomag.com/knowledge/email-marketing?hsLang=en#campaign-basics) - [Publications](https://help.joomag.com/knowledge/publications?hsLang=en) - [Distribute](https://help.joomag.com/knowledge/distribute?hsLang=en#main-content) - [Private Sharing](https://help.joomag.com/knowledge/distribute?hsLang=en#private-sharing) - [Embed a Collection](https://help.joomag.com/knowledge/distribute?hsLang=en#embed-a-collection) - [URL Customization](https://help.joomag.com/knowledge/distribute?hsLang=en#url-customization) - [Embed a Specific Publication](https://help.joomag.com/knowledge/distribute?hsLang=en#embed-a-specific-publication) - [AI Tools](https://help.joomag.com/knowledge/distribute?hsLang=en#ai-tools) - [Collections](https://help.joomag.com/knowledge/collections?hsLang=en) - [For the Readers](https://help.joomag.com/knowledge/for-the-readers?hsLang=en#main-content) - [Managing Reader Account Data](https://help.joomag.com/knowledge/for-the-readers?hsLang=en#managing-reader-account-data) - [Publication Viewer](https://help.joomag.com/knowledge/for-the-readers?hsLang=en#publication-viewer) - [Mobile HTML5 Viewer](https://help.joomag.com/knowledge/for-the-readers?hsLang=en#mobile-html5-viewer) - [For Branded Mobile Applications Development](https://help.joomag.com/knowledge/for-branded-mobile-applications-development?hsLang=en#main-content) - [Android Branded Application](https://help.joomag.com/knowledge/for-branded-mobile-applications-development?hsLang=en#android-branded-application) - [iOS Branded Application](https://help.joomag.com/knowledge/for-branded-mobile-applications-development?hsLang=en#ios-branded-application) - [Viewer Customization](https://help.joomag.com/knowledge/viewer-customization?hsLang=en) - [Measure](https://help.joomag.com/knowledge/measure?hsLang=en#main-content) - [Analytics](https://help.joomag.com/knowledge/measure?hsLang=en#analytics) - [The Creative Studio](https://help.joomag.com/knowledge/the-creative-studio?hsLang=en#main-content) - [Images](https://help.joomag.com/knowledge/the-creative-studio?hsLang=en#images) - [Links](https://help.joomag.com/knowledge/the-creative-studio?hsLang=en#links) - [Crater Editor Basics](https://help.joomag.com/knowledge/the-creative-studio?hsLang=en#crater-editor-basics) - [Texts](https://help.joomag.com/knowledge/the-creative-studio?hsLang=en#texts) - [Lines and Shapes](https://help.joomag.com/knowledge/the-creative-studio?hsLang=en#lines-and-shapes) - [Slideshows](https://help.joomag.com/knowledge/the-creative-studio?hsLang=en#slideshows) - [Popups](https://help.joomag.com/knowledge/the-creative-studio?hsLang=en#popups) - [Library](https://help.joomag.com/knowledge/the-creative-studio?hsLang=en#library) - [Videos](https://help.joomag.com/knowledge/the-creative-studio?hsLang=en#videos) - [Forms](https://help.joomag.com/knowledge/forms?hsLang=en) - [Create](https://help.joomag.com/knowledge/create?hsLang=en) - [Engage](https://help.joomag.com/knowledge/engage?hsLang=en) - [FAQ](https://help.joomag.com/knowledge/faq?hsLang=en) - [CRM](https://help.joomag.com/knowledge/crm?hsLang=en#main-content) - [Filters](https://help.joomag.com/knowledge/crm?hsLang=en#filters) - [Contacts](https://help.joomag.com/knowledge/crm?hsLang=en#contacts) - [Lists](https://help.joomag.com/knowledge/crm?hsLang=en#lists) - [Managing Account Data](https://help.joomag.com/knowledge/managing-account-data?hsLang=en#main-content) - [Users](https://help.joomag.com/knowledge/managing-account-data?hsLang=en#users) - [Payments](https://help.joomag.com/knowledge/managing-account-data?hsLang=en#payments) - [Billing](https://help.joomag.com/knowledge/managing-account-data?hsLang=en#billing) - [Account Settings](https://help.joomag.com/knowledge/managing-account-data?hsLang=en#account-settings) - [Integrations](https://help.joomag.com/knowledge/managing-account-data?hsLang=en#integrations) - [User Settings](https://help.joomag.com/knowledge/managing-account-data?hsLang=en#user-settings) - [Troubleshooting](https://help.joomag.com/knowledge/troubleshooting?hsLang=en) - [Edu accounts](https://help.joomag.com/knowledge/edu-accounts?hsLang=en) - [Integrations](https://help.joomag.com/knowledge/integrations?hsLang=en#main-content) - [SSO](https://help.joomag.com/knowledge/integrations?hsLang=en#sso) Copyright © 2026, Joomag, Inc.