--- title: Provide the access PIN of the Reader account description: In some cases, we need to access your account to do several checks and provide better customer support. By providing the access PIN to our Customer Support Representative you grant your permission to --- [Skip to content](https://help.joomag.com/knowledge/provide-the-access-pin-of-the-reader-account#main-content) English Show submenu for translations [![joomag logo blue-3.png\]](https://help.joomag.com/hs-fs/hubfs/joomag%20logo%20blue-3.png?height=29&name=joomag%20logo%20blue-3.png)](https://joomag.com) - [Joomag Blog](https://help.joomag.com/blog) Open main navigation Close main navigation - [Joomag Blog](https://help.joomag.com/blog) - English Show submenu for translations - [Contact us](mailto:support@joomag.com) [Contact us](mailto:support@joomag.com) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.joomag.com/knowledge?hsLang=en) 2. [For the Readers](https://help.joomag.com/knowledge/for-the-readers?hsLang=en) 3. [Managing Reader Account Data](https://help.joomag.com/knowledge/for-the-readers?hsLang=en#managing-reader-account-data) # Provide the access PIN of the Reader account In some cases, we need to access your account to do several checks and provide better customer support. By providing the access PIN to our Customer Support Representative you grant your permission to temporarily access your account. To find the access PIN to your account follow the steps below: **1.** Go to the **[Newsstand](https://newsstand.joomag.com/en/featured)** and login to your account. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-1.comio416802210846d3278cabd71e4712720f3Newsstand-20login-HWA-1.png) **2.** From the top right dropdown menu go to the **Account settings**. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-1.comio416802214692aff4e0d04f9bb573cf235newsstand-20account-20settings-4ac-1.png) **3.** Scroll down and you'll find the access pin in the bottom left corner of the page. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-1.comio41680221999b03bfd0d5617f3530a4a0faccess-20pin-fFo-1.png) Copy and pass the access pin to the Customer Service Representative and that's it! - [Email Marketing](https://help.joomag.com/knowledge/email-marketing?hsLang=en#main-content) - [Email Templates Basics](https://help.joomag.com/knowledge/email-marketing?hsLang=en#email-templates-basics) - 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