--- title: Delete bounced emails from the CRM description: Bounced emails affect the quality of your mailing list. Keeping your database clean is very important for successful email campaigns, so make sure you understand why they have bounced, and take steps --- [Skip to content](https://help.joomag.com/knowledge/delete-bounced-emails-from-the-crm#main-content) English Show submenu for translations [![joomag logo blue-3.png\]](https://help.joomag.com/hs-fs/hubfs/joomag%20logo%20blue-3.png?height=29&name=joomag%20logo%20blue-3.png)](https://joomag.com) - [Joomag Blog](https://help.joomag.com/blog) Open main navigation Close main navigation - [Joomag Blog](https://help.joomag.com/blog) - English Show submenu for translations - [Contact us](mailto:support@joomag.com) [Contact us](mailto:support@joomag.com) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.joomag.com/knowledge?hsLang=en) 2. [CRM](https://help.joomag.com/knowledge/crm?hsLang=en) 3. [Filters](https://help.joomag.com/knowledge/crm?hsLang=en#filters) # Delete bounced emails from the CRM Bounced emails affect the quality of your mailing list. Keeping your database clean is very important for successful email campaigns, so make sure you understand why they have bounced, and take steps to reduce the number of bounces.   ❗️If you've decided to delete a bounced contact, please note that the contact will be deleted from your CRM as well. In case you're sure the contact has bounced by mistake and don't want to delete it from the CRM you should use the option *Remove from bounced* instead. To delete a contact from *Bounced*, follow these steps: **1.** From your dashboard click on the **CRM** icon on the left sidebar. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-7.comio4005162753c71debf174a2751a5ee792a1pNDFORFY2zT2vXlEe99ybsflKHgRIf8D-e=download-1.png)   **2.** From **Filters** click the **Bounced** button. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-7.comio4005162786127d09667a91cdebdc728331AGXJayY11VZaP3YD8OsD6D0A7UkeoUuC-e=download-1.png)   **3.** Check the contacts you wish to delete. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-7.comio4005162844b2ce16c89d86051cd96d3481E30LtETfWruZ8dcJLroQj28uBpKAqUH0-e=download-1.png)   **4.** Click on the **Delete** Icon. ![](https://help.joomag.com/hubfs/Knowledge%20Base%20Import/joomag.intercom-attachments-7.comio40051629557849a9e3197ff9124598fdf1-tz96-e3evFTyFXKMlp0W-uBQlY5VyfJ-e=download-1.png)   **5.** Confirm that you want to delete the contact and you're done! 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