If you are experiencing any issue or inconvenience while using your Joomag account you might want to try clearing the cache and cookies from your browser as it is an important first-step for troubleshooting.

Important: To keep the important data in your browser, we recommend that you do a hard refresh instead of manually deleting the cache and cookies. That way you delete the cache only from the webpage you are currently on (that is Joomag).

See the hotkeys for all browsers below:

  • Google Chrome, Mozilla Firefox, Microsoft Edge for Windows press CTRL+F5 (if that doesn't work Shift+F5 or CTRL+Shift+R)

  • Google Chrome and Mozilla Firefox for Mac: press Shift+Command ⌘ + R

  • Safari for Mac: press Command ⌘ + Option+E to empty the cache then hold down the Shift key and click the Reload button in the toolbar

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